Terms and Conditions
Olivers Lighting have been established for twenty five years and in that time have established themselves as the market leader of reproduction period light switches and electrical accessories. If you have any comments or suggestions about our website or service, please contact us using the following information or using the form on the "Contact Us" page.
Olivers Lighting Company
Phone : 015242 42478
All Olivers products conform to British and European standards. It is the policy of the company to improve products as part of our development programme, therefore we reserve the right to alter designs and dimensions without prior notice. Due to the manufacturing process we cannot guarantee an exact colour match and shading of certain finishes.
Making A Purchase
Making a purchase could not be easier. Just browse our store using the menu, add any items that you wish to buy into the shopping cart using the "Add to Cart" button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
CREDIT CARDS ACCEPTED
Olivers accept Visa, Maestro and Mastercard, and Paypal
(Orders may also be placed over the telephone or by email)
WHEN DO WE TAKE PAYMENT
Your card will be debited prior to your order being manufactured.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Small orders of value up to approximately £100.00 in the UK are sent by Royal Mail (over £100 they are sent 'signed for'), large orders containing several items, or orders for wall lighting are sent via Parcel Force using their AM delivery service.
All UK orders up to £100.00 are charged £5.95 for postage & packing.
All UK orders between £100.00 and £300.00 are charged £9.50 for postage and packing.
All wall lighting orders and those over £300.00 are charged £12.50 for postage & packing.
Currently Olivers' on-line store only ships to the UK. Overseas customers please call +44 (0) 15242 42478 or email email@example.com for more information.
Small orders are usually assembled and dispatched between 1 to 10 working days, larger orders can take up to 15 working days.
Please call 015242 42478 or email firstname.lastname@example.org for more information on dispatch times.
Credit Card Security
All credit card transactions are handled by Sage Pay (formerly PROTX). All transaction information passed between Olivers and Sage Pay is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that no information passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
You may find your transaction requires you to set up 3D secure details. This is very important for the security of your credit and debit card on the internet and should be set up at your earliest convenience. You may have already done so when shopping online previously or you may be prompted to do so during the course of your transaction with Olivers Lighting.
We strive to provide the very best products and services to our customers. However, if any component is defective within 12 months of purchase, we will provide a replacement. Please note: Faulty goods will be replaced free of charge when the faulty item has been returned and checked.
We cannot accept responsibility for faults developing as a result of incorrect or inappropriate fitting/use, nor can we accept responsibility for issues which arise from installation in adverse environments. This aslo applies to new installations where wall coverings are not sufficiently cured.
Olivers Lighting do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Before returning an order for refund, please inform Olivers in writing (email or letter) stating the reason why the goods are being returned.
In the event that you are not happy with your purchase, or change your mind- a refund may be issued if the goods are returned in an unused, resaleable condition and within 14 days of purchase.
Olivers products are manufactured and assembled to your specific order criteria: For this reason, unwanted or cancelled orders are subject to a 15% re-stocking fee. Postage costs are not refundable.
Please call 015242 42478 or email email@example.com for more information on returns.